Processing Time
All orders are processed within 1–2 business days (Monday–Friday). Orders placed on weekends or holidays are processed the next business day.
Shipping Rates
Shipping costs are calculated as follows:
|
Weight |
Germany |
Europe |
International, Switzerland & Liechtenstein |
|
0kg–2kg |
€4.79 EUR |
€10.49 EUR |
€17.49 EUR |
|
2kg–5kg |
€5.98 EUR |
€18.60 EUR |
€29.60 EUR |
|
5kg–10kg |
€8.60 EUR |
€24.40 EUR |
€38.40 EUR |
|
10kg–20kg |
€11.90 EUR |
€26.90 EUR |
€58.90 EUR |
|
20kg–30kg |
€23.20 EUR |
€29.90 EUR |
€84.30 EUR |
Exact shipping costs are displayed at checkout before completing your order and will be confirmed by extra order confirmation via email.
Delivery Times only valid for dog collars and leashes
Germany: 4–8 business days
EU countries: 4–10 business days
International: 7–14 business days
Delivery Times for all other products (depending on product and customisation)
Germany: 3-8 weeks
EU countries: 3-8 weeks
International: 5-10 weeks
Delivery times may vary depending on destination and external factors.Delivery times will be confirmed by order confirmation via email.
Shipping Carriers
We ship orders using trusted carriers such as DHL, UPS, or equivalent local partners.
Order Cut-off Time
Orders placed before 12:00 (CET) are processed the same business day.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Shipping Restrictions
We currently ship to most countries worldwide. However, some regions may be excluded due to logistical limitations.
Delays
Unexpected delays may occur due to customs, holidays, or courier issues.